Last Updated: December 12, 2024
1. Introduction
Rise My Rank ("we," "our," or "us") operates chatbot.risemyrank.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, password, business name
- Business Information: Business details, services, FAQs, contact information
- Payment Information: Processed securely through Stripe (we don't store credit card details)
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on Service
- Device Information: Browser type, operating system, IP address
- Cookies: We use cookies for authentication and analytics
2.3 Chatbot Conversation Data
- End-User Conversations: Messages between end-users and chatbots
- Contact Information: Names, emails, phone numbers shared in conversations
- Session Data: Timestamps, conversation history
3. How We Use Your Information
- Provide, operate, and maintain the Service
- Process your transactions and manage subscriptions
- Send administrative information and updates
- Improve and optimize the Service
- Provide customer support
- Detect and prevent fraud or abuse
4. How We Share Your Information
We share information with:
- Service Providers:
- Supabase (database and authentication)
- OpenAI (AI processing)
- Stripe (payment processing)
- Vercel (hosting)
- Business Owners: End-user conversation data is shared with the business owner who created the chatbot
- Legal Compliance: When required by law or to protect our rights
We do NOT sell your personal information to third parties or use it for advertising purposes unrelated to the Service.
5. Third-Party Services
Our Service uses third-party services that may collect information:
- OpenAI: Chat messages are processed by OpenAI's API. See OpenAI's Privacy Policy
- Stripe: Payment information is processed by Stripe. See Stripe's Privacy Policy
- Supabase: Database and authentication. See Supabase's Privacy Policy
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-Out: Unsubscribe from marketing emails
To exercise these rights, contact us at privacy@risemyrank.com
7. Data Retention
- Account Data: Retained while your account is active
- Conversation Data: Retained for 12 months or until deleted by business owner
- Payment Records: Retained for 7 years for tax/legal compliance
8. Security
We implement industry-standard security measures including:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- Regular security audits
- Access controls and authentication
- Secure password hashing
9. Children's Privacy
Our Service is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Continued use after changes constitutes acceptance.
11. Contact Us
If you have questions about this Privacy Policy, please contact us: