Frequently Asked Questions

After signing up, you'll be taken through our 4-step onboarding process where you can add your business information, services, FAQs, and customize your chatbot's appearance. It takes less than 5 minutes to get started!

No technical knowledge required! Simply copy and paste a single line of code onto your website, and your chatbot will be live. Our dashboard is user-friendly and designed for business owners.

We offer a 14-day free trial with full access to all features. No credit card required to start. You can cancel anytime during the trial period.

Our AI chatbot can answer questions about your business, provide service information, share pricing details, capture lead information, and direct customers to book appointments. It learns from the information you provide during setup.

The chatbot automatically detects when visitors share their contact information (name, email, phone) during conversations and saves them to your dashboard. You'll see all captured leads in the Leads tab.

Yes! You can customize the chatbot's colors, greeting message, bot name, and tone (friendly, professional, or casual) to match your brand.

Absolutely! The chatbot widget is fully responsive and works seamlessly on all devices - desktop, tablet, and mobile.

The Starter plan ($29/month) includes 1 chatbot, 500 messages per month, automatic lead capture, and basic customization options.

The Professional plan ($79/month) includes 3 chatbots, 2,000 messages per month, advanced lead capture, full customization, and priority support.

Yes! You can upgrade or downgrade your plan at any time from your dashboard. Changes take effect immediately.

If you reach your monthly message limit, the chatbot will pause until the next billing cycle or you can upgrade to a higher plan.

We don't offer refunds for partial months, but you can cancel anytime and your service will remain active until the end of your billing period.

After creating your chatbot, you'll get a simple code snippet. Just copy it and paste it before the closing </body> tag on your website. It works with any website platform (WordPress, Shopify, Wix, custom sites, etc.).

Make sure the code is placed before the closing </body> tag and that JavaScript is enabled on your website. Clear your browser cache and try a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac).

Yes! Each chatbot can be embedded on multiple pages across your website(s). With the Professional plan, you can create separate chatbots for different businesses or brands.

Yes! We use industry-standard encryption, secure databases, and follow best practices for data protection. Your data is never sold to third parties.

You can cancel anytime from your Dashboard under the Billing tab. Your service will remain active until the end of your current billing period.

Yes, you can request account deletion from the Settings page. This will permanently delete all your chatbots, conversations, and leads. This action cannot be undone.

Click 'Forgot Password' on the login page, enter your email, and we'll send you a reset link.

Currently, each account is for a single user. We're working on team features for future releases!

Our chatbots are powered by advanced AI language models that understand natural conversation and context. The AI learns from the business information and FAQs you provide.

The chatbot provides accurate responses based on the information you've provided. The more detailed your business information and FAQs, the better the responses will be.

The chatbot primarily operates in English. Multi-language support is planned for a future update.

If the chatbot is unsure, it will acknowledge that and can offer to capture the visitor's contact information so you can follow up directly.